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Frequently Asked Questions
Product
Please refer to size guide on product detail pages. We recommend to choose true to size.
You can find care instruction on product labels and product details page. It is recommended to wash before use where applicable.
All products are designed as unisex.
Order
It depends on where you are. We process all orders within 2 business days. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
Yes, once your order is shipped you will receive a shipping confirmation to your email with all the information to track your delivery.
We have variety of payment options depending on your location. Please proceed to checkout to see the options.
We ship most of the EU countries & worldwide delivery will be available soon.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Please contact Customer Support for returns.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will refund the amount of the returned goods through the same payment method you used to purchase your order within 7 days.
MORI Rewards
To start earning MORI Points, you only need to create an account on Jrmori. If you haven't yet, please click here.
You can earn points for every purchase you make on our website. You can earn more points by completing the tasks.
You can redeem MORI Points to purchase Coupon Codes.
Join or sign in to get your referral link and share with friends to earn rewards for each successful referral. You and your referral will be rewarded after your referral creates account and places the first order.